Can I track my order?
Yes, upon placing an order with us, you immediately receive an email sent from us (orders at topshelfrecords dot com — check your SPAM folder if you can't find it!). This email contains your order details along with a unique URL that you can always reference to check on your order's status. Once we ship it, this URL will contain a USPS tracking code which you can use to track your package via the USPS website.
What are your shipping rates and policies?
Shipping prices are calculated based on the weight of your package and your location. To get an exact quote, place the desired items in your cart and proceed to checkout (don't worry, you won't be charged) — enter your location to see what shipping would cost for you.
All orders placed through our store are shipped via the United States Postal Service. First-Class Mail is available for packages under 13oz, while heavier packages are shipped via USPS Priority Mail. Media Mail is available only for orders containing exclusively media (CDs, vinyl, cassettes — not apparel). All orders under 4 lbs shipped to locations outside of the United States are sent via International First-Class. International orders over 4 lbs will ship via International Priority Mail. All postage rates are calculated by the USPS.
How often do you mail out orders?
We're a small team of people here, so generally speaking, we ship most items within three business days of receiving an order (exceptions being if we are waiting on more stock, if you’ve ordered multiple items and one is a pre-order or not in stock or what you’ve ordered is a pre-order).
International shipping rates are so expensive!
We know :/. We do our absolute best to keep shipping rates as low as possible. If you’re located in the UK or Europe, you might want to visit our UK online store as it will have more affordable shipping rates and faster delivery for you.
I live outside of the US and have been waiting for my order to arrive for awhile — Where is it?!
If you've ordered from our US store (this website) and your order was shipped more than two weeks ago to a location outside of the US and still has not arrived, try contacting your local postal service. We're unfortunately unable to provide tracking for packages once they leave the US, but your local post office may have additional information. Occasionally, larger packages get held by Customs. (Please have ready the tracking number you received, as it may help them to locate your package more easily.)
My order arrived, but it was damaged in shipping. Can you replace it?
If your order was damaged during shipping, or otherwise, please send an email to orders at topshelfrecords dot com with your order number. Please be sure to include photos and/or videos showing the damage. For orders with minimal damage that has not affected the audio quality of the product (bent corners of LP jackets, etc.), we may ask you to cover the shipping cost of the replacement (or if you plan to make a future order, please let us know and we'll include the replacement(s) as part of that order). We're not a huge company like Amazon, but we get that accidents happen (especially in shipping) and we'll do our best to try and help you out!
can I combine orders that I placed at different times?
Please email orders at topshelfrecords dot com with each order's unique order number and we'll see what we can do.
Where's my download?!
Downloads are emailed immediately (from orders at topshelfrecords dot com) as part of your order confirmation email. If you can't find this email upon successfully placing an order with us, be sure to check your SPAM folder! Immediate downloads are only available for albums that Topshelf has released. Distributed titles include a download code inside the record sleeve. Downloads for albums that are pre-orders are not sent until on or just before the album's street date.
I'm not satisfied with what I ordered and it's totally your fault — can I return or exchange it?
Our bad. We want you to love what you've ordered from us. If that's not the case because of something we've done, please reach out to orders at topshelfrecords dot com with as much information about why you're unhappy with your order and if you haven't damaged or worn the item, we'll be happy to work something out.
I'm not satisfied with what I ordered and it's my own dang fault — can I return or exchange it?
If you've ordered the wrong size or color of something, etc. and would like to return or exchange it, you'll have to cover the shipping cost. Please email orders at topshelfrecords dot com with what you'd like to return/exchange and we'll let you know what the shipping fee will be. If you're looking to exchange an item, we'll have to make sure the item you'd like to exchange for is in stock. Once we've received your return in our office, we'll refund you in full. For exchanges, we'll send out you're exchange upon receiving payment to re-ship your new item.
I'd like to cancel my order.
You can do so at any time prior to us shipping it by emailing orders at topshelfrecords dot com along with your order number and intent to cancel. We'll promptly refund you in full.
I accidentally provided the wrong shipping address!
If you catch this error quickly, and if we haven't shipped your order yet, please email orders at topshelfrecords dot com with your order number and the correct mailing address. We'll make the change on our end and ship to your new address. If we've already shipped your order to the incorrect address you accidentally provided, we'll have to wait for the order to be returned to us and you'll need to pay for re-shipping the item to your new address. In either scenario, please email us at orders at topshelfrecords dot com with your order info and new address!
I placed an order with your UK store and would like to change / cancel / track / inquire about it.
You're currently viewing our US store—you'll want to check out the FAQ section on our UK store as this will have information much more specific to your needs. As we don't directly handle any of the processing of orders placed through our UK store, we can't directly help. Awesome Distro, the company that handles our UK store, can be contacted directly by email at help at awesomedistro dot com.